Social Listening - Starbucks Coffee
The brand I chose is Starbucks Coffee, a multinational coffeehouse renowned for its high-quality coffee, innovative beverages, and inviting atmosphere. With over thirty-eight thousand stores globally, Starbucks reaches and influences consumers from diverse backgrounds. The value proposition of Starbucks revolves around offering customers high-quality coffee and offering customers a “place between work and home.” They pride themselves on providing a welcoming and comfortable environment and ensuring an enjoyable customer experience. As Summer begins, I am curious to see how consumers are commenting on their latest seasonal menu. Starbucks maintains a robust social media presence on platforms like Facebook, Instagram, and TikTok, posting frequently and engaging with consumers in comments. Generally, Starbucks receives positive feedback on its social media accounts. For instance, on their latest post on Instagram centering their Starbucks Reserve Roastery in New York City, @joeh1227 wro